At Keja Smart, we strive to make your short-stay property booking experience as smooth and hassle-free as possible. Whether you're a first-time user or a seasoned traveler, this guide will walk you through the steps to book your ideal short-stay property.
Begin by visiting our homepage at KejaSmart.com. On the search box, enter the location you want to stay and hit enter to see the available properties that match your criteria. For instance, if you want a short-stay property in Ruiru, just type “Ruiru”, hit enter and all properties within Ruiru will be displayed.
Browse through the list of properties displayed on your search results page. You can filter your search by price, property type, amenities, and location to find the perfect match for your stay. To use this filter, hit on the “+” and the “Advanced Search” form will pop-up. Fill out the form and hit on the “Search” button.
Once you've found a property you like, click on it to view more details, including photos, videos, prices, amenities, and reviews from previous guests.
Before you book, take a moment to read the property's description and house rules carefully. This will give you a clear understanding of what to expect during your stay and any specific guidelines the host may have.
Once you've read through the property description and are satisfied with your choice, it's time to make your booking. At Keja Smart, we make the process simple and transparent by allowing you to connect directly with the property host.
At the top of the property page, you'll find a "Call Host" button. Simply click on it, and you'll be able to speak with the host directly, with no intermediaries involved.
During your conversation, you can:
• Ask Questions: Clarify any details about the property, amenities, or house rules.
• Make Special Requests: Arrange for additional services or accommodations to enhance your stay.
• Discuss Payment Terms: Work out payment methods and terms that suit both you and the host.
• Negotiate the Price: Have a direct discussion with the host to negotiate and agree on the final cost.
This direct communication ensures that you have all the information you need before finalizing your booking, making the entire process more personalized and flexible.
On the day of your arrival, follow the check-in instructions provided by the host. If you encounter any issues or have questions during your stay, don't hesitate to reach out to the host.
Once your stay is over, we encourage you to leave a review of your experience. Your feedback helps future guests make informed decisions and supports our commitment to maintaining high-quality listings.
Q: How do I contact customer support?
A: You can reach our customer support team through the "Contact Us" page on our website or by emailing us directly at [email protected].
Q: What payment methods are accepted?
A: The hosts at Keja Smart accept various payment methods, including credit/debit cards and mobile money.
